Part of the lesson plan for the mobilization Nine-service brokerage How to drive better results
THINK!
One thing you learn quickly in today's business environment is highly competitive and not rest on your laurels. The same goes for the results of workers' compensation.
Imagine this scenario: Your program claims management has finally gotten traction, and frequency (number of requests) and severity (claims costs) are decreasing. Working days lost were also reduced. Results are improving, and you know the direction will be happy results. News to report to executive management, and they give you a big pat on the back for a job well done, and then they ask you to set new, "the frequency of requests stretch and the goals of reduction of gravity. Welcome to the new "top line / bottom line" focused on the world!
To meet the expectations you have to look beyond your internal team and a broader vision of your service providers. Administrator Your request is not the only service provider that can help improve your results. How about your broker? Are you explore, and use effectively, brokerage services available to you? Otherwise, you may be missing out on services and resources that can help you drive better results. Many brokers offer the following services and resources, and they can serve as an extension of your staff, when you need it most.
Driving better
1. Claim Services
a. technical experts to assist claims to complex high-dollar,
b. audit and review of claims file protocols, automated programs and assistance
C. Recommendations on how to develop the Claims Administrator the most effective account handling instructions that facilitate success, rather than hinder
d. Assistance to the administrator claims agreements and performance contracts of service
e. guidance on service delivery model options Claims Administrator
2. Judicial legislation, jurisprudence and reform experts
a. In addition to providing information, interpreting what it means to your organization, and if so, how to maximize cost savings for state reforms
3.-To-Work programs return
Ideas a. on how to develop an effective program, how to implement it and how to measure results
4. Loss Control / Safety
a. analysis of claims: a dive deeply into the reasons why accidents occur, to whom, where, when, how, and, finally, how to prevent
b. Evaluation of Safety program, design, implementation, training, communication and surveillance
v. and industrial hygiene expertise OSHA
5. 'Compensation cost allocation models of workers
Ideas a. on how to charge fees to recover quickly, consistently and fairly, conduct awareness and accountability within your business units, divisions and locations
6. Provider of marketing services, evaluation and selection
A. Assistance with request for proposals (RFP), collection of automated response to the RFP and evaluation, selection of finalists for interviews and visits, reference checks, negotiation and implementation of the program.
b. Brokers work with a variety of claims administration, medical management information system and risk management (IRMS) suppliers, and they know which of them always ends on top in terms of results and quality .
7. Benchmarking and custom reports
A. Comparison of results that your peers in the industry (Standard Industrial Code Classification (SIC) or North American Industry Classification System (NAICS)
b. Customized reports to help you proactively identify and address CLAI.
Posted on February 17, 2010.